Raw sewage in your home is a Category 3 biohazard, and it is not a job to face alone. We contain it, remove it, and disinfect the space safely — with a live answer 24/7 and a 60-minute response target across Tempe.
A sewage backup is the water loss no one wants. A toilet overflows and keeps coming. A floor drain in the garage or laundry room pushes up dark water. A main line backs up and sends waste into the lowest rooms of the house. It is foul, it is alarming, and unlike a clean-water leak, it is genuinely hazardous the moment it appears.
Sewage is classified as Category 3 water — black water — and for good reason. It carries bacteria, viruses, and other pathogens that can make people and pets seriously ill through contact or through the air. It soaks into porous materials fast: carpet, pad, drywall, and particleboard act like sponges and cannot be disinfected back to safe. The smell is bad, but the invisible contamination is the real problem. And in Tempe’s heat, a wet, contaminated space grows mold within 24 to 48 hours. This is not a mop-and-bleach situation.
We handle sewage the way it needs to be handled — as a biohazard, with the right protection, containment, and disinfectants. From our base off I-10, we come fully equipped to remove the waste, tear out what the sewage ruined, and disinfect and deodorize the structure so your home is genuinely safe again, not just cleaned up on the surface. A real person answers the moment you call, at any hour, because a backup is not something to live with overnight.
Every sewage cleanup job covers the full scope — one crew from the first pass to the last moisture reading.
Active water emergency right now?
We answer 24/7 — a real person, not a machine.
Sewage cleanup is as much about safety as speed. Every step is built to contain the contamination and disinfect the space to a genuinely sanitary result.
We arrive in proper protective gear and seal off the contaminated area to keep pathogens and airborne particles from spreading into clean parts of the home. Isolating the zone is the first rule of a biohazard cleanup.
Using pumps and extraction equipment rated for solids and contaminated water, we remove the sewage safely — never a household wet-vac. Everything that comes out is handled and disposed of as biohazard waste.
Porous materials that sewage has soaked cannot be disinfected to safe. We cut out and bag affected carpet, pad, drywall, insulation, and particleboard so nothing contaminated stays behind to off-gas or harbor bacteria.
We clean every hard surface the sewage touched and apply hospital-grade, EPA-registered disinfectants and antimicrobials, working from the edges inward so the whole affected area is treated, not just the obvious spots.
Sewage odor lives in the materials and the air, so we neutralize it at the source rather than covering it with fragrance. Air scrubbers with HEPA filtration help clear contaminated particles from the air as we work.
Once the space is disinfected, we dry the structure to a verified standard so no lingering moisture invites mold, then confirm the area is clean, dry, and safe before we close the job.
The instinct to grab gloves and a mop is understandable, and it is exactly the wrong move with sewage. Category 3 water can carry E. coli, hepatitis, parasites, and other pathogens that spread by contact and by aerosol — meaning you can breathe them in while you clean. Without containment, protective equipment, and the right disinfectants, a do-it-yourself cleanup tends to spread contamination through the house and expose the family to what should have stayed sealed off. The health math simply does not favor doing this yourself.
There is also a hard truth about what can be saved. Sewage does not just sit on top of porous materials; it penetrates them, and no amount of surface cleaning makes soaked drywall or carpet pad safe again. Professional standards call for removing and disposing of those materials, then disinfecting and drying what remains. It feels wasteful in the moment, but it is the only way to return a home to a truly sanitary condition. Hard, non-porous surfaces are a different story and can usually be disinfected and kept.
On the insurance side, sudden sewer or drain backups are sometimes covered — often through a specific backup endorsement rather than the base policy — while long-neglected problems may be excluded. We document the source, the contamination, and every material we remove so your claim reflects the real scope. (This is general information, not coverage advice; your policy and its endorsements control what applies.)
We never quote a scary number over the phone. After a free on-site assessment you get a clear estimate. These are the factors that move the price:
We answer 24/7 and dispatch immediately, with a 60-minute response target across the south-side Valley.
Our yard sits on Auto Drive in 85284 near the I-10 Broadway Curve — not a call center three states away.
IICRC-certified crews following the S500 drying standard, with documentation your adjuster expects.
Extraction, drying, and full repair under one roof — you never juggle multiple contractors.
We document every reading and photo and work directly with your carrier to keep the claim moving.
We monitor moisture daily and prove the structure is dry — the real way to stop mold.
It is genuinely hazardous. Sewage is Category 3 black water carrying bacteria and viruses that can cause serious illness by contact or in the air. Keep people and pets away from the area and call for professional cleanup — this is not a risk worth taking on yourself.
We answer live 24/7 and aim to reach Tempe, South Tempe, Ahwatukee, and Guadalupe within 60 minutes. A backup only gets worse and more contaminated the longer it sits, so we treat it as the emergency it is.
Hard, non-porous surfaces can usually be disinfected and kept. Porous materials that sewage soaked into — carpet, pad, drywall, particleboard — generally cannot be made safe again and have to be removed. We will show you exactly what has to go and why.
Sometimes, often through a specific sewer-and-drain backup endorsement rather than the base policy. We document the loss in full to support your claim, but your policy decides — this is general information, not coverage advice.
Usually not for a contained backup — we seal off the affected zone so you can stay in the unaffected parts of the home while we work. For a larger Category 3 loss that has spread across living areas, staying elsewhere during the cleanup is often the safest choice for your household. We answer 24/7 and will tell you honestly which situation you are in.
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Sewage coming up through a drain is a health hazard and an insurance surprise. Standard policies often exclude it without a backup rider. Here is how coverage works for Arizona homeowners.
When you call, a real person answers and a crew is dispatched immediately — with a 60-minute response target across South Tempe, Ahwatukee and Chandler.